WARRANTY INFORMATION
LIMITED WARRANTY
3 YEAR LIMITED WARRANTY
WATCHESSWISSGEAR.ca is proud to stand by the quality craftsmanship of its Watches. When used under normal conditions for which they were designed, these products are warranted to be free from defects in materials and workmanship for 3 years from the original date of purchase. If such a defect occurs, we will, at our discretion, provide store credit or replace your product upon presentation of the original sales receipt, which serves as proof of purchase to validate your warranty.
If we determine that an identical replacement is not available, we will provide you with a product of comparable value. This warranty does not cover accidental damages, unreasonable or improper use, damage from water exposure of internal components, normal wear and tear, improper handling or damages caused by a common carrier, loss of use or consequential damages, nor does it cover repairs attempted by unauthorized persons. If a common carrier damages your product, contact them immediately to file a claim.
Be aware that only the workmanship and materials of the hands, dial, and watch movement existing at the time of purchase will be covered under the 3-year limited warranty.
This warranty does not cover the life of the battery, damage resulting from improper handling, impact, and normal wear and tear. This warranty is also void if the watch has been damaged by accident, negligence, unauthorized service, or other factors not caused by defects in materials or workmanship.
Should you need to return your product, please contact Online Customer Support. Remember that you must have your original sales receipt available in order to obtain a return authorization for your store credit or replacement. All returns must be sent to SWISSGEAR.ca postage or freight prepaid. This warranty gives you specific legal rights, and you may also have other rights which may vary from province to province or country to country.
5 YEAR LIMITED WARRANTY
BACKPACKS, DUFFLES, BUSINESS CASES & TRAVEL ACCESSORIESSWISSGEAR.ca is proud to stand by the quality craftsmanship of its Backpacks, Duffels, Business Cases, and Travel Accessories (Including Belts & Wallets). When used under normal conditions for which they were designed, these products are warranted to be free from defects in materials and workmanship for 5 years from the original date of purchase. If such a defect occurs, we will, at our discretion, provide store credit or replace your product upon presentation of our original sales receipt, which serves as proof of purchase to validate your warranty.
If we determine that an identical replacement is not available, we will provide you with a product of comparable value. This warranty does not cover accidental damages, unreasonable or improper use, normal wear and tear, improper handling or damages caused by a common carrier, loss of use or consequential damages, nor does it cover repairs attempted by unauthorized persons. If a common carrier damages your product, contact them immediately to file a claim. Please note that leather products may contain folds, markings, grain inconsistencies and variances in shade. These are natural occurrences in leather and are not considered defects.
Should you need to return your product, please contact Online Customer Support. Remember that you must have your original sales receipt available in order to obtain a return authorization for your repair or replacement. All returns must be sent to SWISSGEAR.ca postage or freight prepaid. This warranty gives you specific legal rights, and you may also have other rights which may vary from province to province or country to country.
10 YEAR LIMITED WARRANTY
LUGGAGE & TRAVEL BAGSSWISSGEAR.ca is proud to stand by the quality craftsmanship of its Luggage and Travel Bags. When used under normal conditions for which they were designed, these products are warranted to be free from defects in materials and workmanship for 10 years from the original date of purchase. If such a defect occurs, we will, at our discretion, provide store credit or replace your product upon presentation of our original sales receipt, which serves as proof of purchase to validate your warranty.
If we determine that an identical replacement is not available, we will provide you with a product of comparable value. This warranty does not cover accidental damages, unreasonable or improper use, normal wear and tear, improper handling or damages caused by a common carrier, loss of use or consequential damages, nor does it cover repairs attempted by unauthorized persons. If a common carrier damages your product, contact them immediately to file a claim.
Should you need to return your product, please contact Online Customer Support. Remember that you must have your original sales receipt available in order to obtain a return authorization for your repair or replacement. All returns must be sent to SWISSGEAR.ca postage or freight prepaid. This warranty gives you specific legal rights, and you may also have other rights which may vary from province to province or country to country.
