Contact Us
Getting the right support…
SWISSGEAR products are manufactured under license from Wenger S.A. by various companies around the world. Please click on the appropriate section below and review the information provided to get support for your particular item.
Group III International
2981 W. McNab Rd.
Pompano Beach, FL 33069
Canada Toll Free number: +1 (855) 597-9477
Email: customerservice@swissgear.com
Monday-Friday: 9:00 am – 4:30 pm EST (excluding holidays)
Group III International
1-954-884-4947 or by email at customersupport@swissgear.g3
Mon - Fri 9 AM to 5 PM EST (excluding holidays).
TRG Victorinox
+44 (0) 116 234 4602 or by email at service.travelgear.hq@victorinox.com
TRG/Victorinox/Swiss Army
1-888-678-0717 (option 1 then 1) or by email at travelgearservice@swissarmy.com
Victorinox Swiss Army Inc.
1-800-243-4032 or by email at consumerinquiries@swissarmy.com
Mon - Fri 9 AM to 5 PM EST (excluding holidays).
American Rec
1-888-797-2769 or online at www.americanrec.com
Established Brands
1-888-523-7388 or by email at support@designloopco.com
TP-Holiday Group Limited
1-866-325-0660 ext 4 or by email at service@swissgear.ca
Monday-Friday: 9:00 am – 4:30 pm EST (excluding holidays).
QUICK TIP:How to check the Manufacturer of your SWISSGEAR item
If you recently purchased the item, a quick review of the hang tag would be the best way to identify the maker of your officially licensed SWISSGEAR product. If you no longer have the hang tag, look inside the smaller front compartment for a sewn in SWISSGEAR label. This label often has the manufacturer listed at the bottom or on the reverse side.
QUICK TIP:How to check the Manufacturer of your SWISSGEAR item
If you recently purchased the item, a quick review of the hang tag would be the best way to identify the maker of your officially licensed SWISSGEAR product. If you no longer have the hang tag, look inside the smaller front compartment for a sewn in SWISSGEAR label. This label often has the manufacturer listed at the bottom or on the reverse side.
QUICK TIP:How to check your order status
To quickly get the status of your order click here or use the Track My Order link in the footer. Next, enter your SWISSGEAR order ID# (the number found in your confirmation email), last name, and zip code. Then click the continue button to display your order status and tracking information.
How to return your order
Returning a recently purchased item? No problem! Click here or visit https://rma.swissgear.ca to begin the return process. Once there, you will need to enter your order number as well as the email address used to place the order.
